Everything your VA handles for you
We're not a call centre. We're trained property management specialists who slot into your workflow and get things done — the right way, every time.
Built for property managers, not generic admin
Every service we offer is designed around the real day-to-day of managing properties. Our VAs understand lease cycles, maintenance workflows, tenant expectations, and owner communication — so you don't have to explain the basics.
Keep tenants happy without living in your inbox
Tenant Communications
Prompt, professional responses to every tenant enquiry — from maintenance requests and lease questions to move-in instructions and general queries. We handle the back-and-forth so you can focus on the bigger picture.
- Responding to tenant enquiries via email and portal
- Handling maintenance request intake and follow-up
- Sending lease renewal reminders and notices
- Managing move-in and move-out communications
- Escalating urgent issues to the right person
Nothing falls through the cracks
Maintenance Coordination
From logging the initial request to confirming the job is done, we manage the full maintenance cycle. We liaise with tradespeople, follow up on outstanding jobs, and keep tenants and owners informed throughout.
- Logging and tracking maintenance requests
- Sourcing and contacting approved tradespeople
- Scheduling access and coordinating with tenants
- Following up on job completion and invoices
- Updating maintenance logs and property records
Paperwork handled, records kept accurate
Lease Administration
Lease admin is time-consuming and detail-heavy. We prepare renewal documents, manage lease variations, and keep your records clean and compliant — so nothing expires or gets missed.
- Preparing lease renewal and variation documents
- Managing move-in and move-out checklists
- Updating tenancy records and databases
- Tracking lease expiry dates and sending alerts
- Filing and organising tenancy documentation
Keep your owners informed and confident
Owner Reporting
Regular, accurate owner reports build trust and reduce unnecessary calls. We compile statements, prepare updates, and send them on schedule — so your owners always feel in the loop.
- Compiling monthly owner statements
- Preparing routine property update reports
- Sending scheduled communications to owners
- Responding to owner queries and requests
- Tracking owner preferences and communication history
Start every day with a clear head
Inbox Management
A cluttered inbox is a productivity killer. We triage your email, flag what needs your attention, handle routine correspondence, and keep everything organised — so you always know what matters most.
- Daily inbox triage and prioritisation
- Responding to routine and low-priority emails
- Flagging urgent items for your attention
- Organising folders and email workflows
- Managing shared inboxes and team email accounts
Fill vacancies faster with less effort
Listing Support
Vacancies cost money. We write compelling rental listings, publish them across platforms, manage enquiries, and coordinate viewings — so your properties get seen and leased quickly.
- Writing and formatting rental listings
- Publishing listings to portals and platforms
- Managing and responding to rental enquiries
- Coordinating inspection and viewing schedules
- Updating listings and tracking application status
Not sure which services you need?
Book a free discovery call and we'll help you figure out exactly where a VA can make the biggest difference in your business.
Book a Free Discovery Call